Contact
1. How to contact
We are available for any enquiries relating to orders, shipments, returns or general information about the products available on the website.
You can contact us via the following channels:
E-mail: info@casavivaroma.com
Telefono: +39 06 7858281
Indirizzo: Via delle Cave 111 00181 Roma, italy
Orari di servizio: Dal lunedì al venerdì, dalle 9:00 alle 16:00
Area di servizio: Italia
We attach great importance to clear, professional and reliable communication in order to ensure timely and effective support.
2. Customer Service Hours
Customer service is available Monday to Friday, 9:00 a.m. to 4:00 p.m.
During these hours we provide support for, among other things, the following requests:
Order status check and tracking
Questions
about shipping and delivery
Changes allowed within the deadlines
Returns and refundsAdministrative requests or general information
Requests received outside of working hours will be handled starting from the first working day.
3. Order or Shipment Inquiries
Detailed information on delivery times, shipping conditions and return procedures can be found in the respective policies published on the website.
If the information provided is not sufficient, you can contact us directly through the channels indicated above.
We recommend that you provide your order number and the reason for your request so that we can handle your report in a timely and efficient manner.